Losing customers can usually be tracked back to even just one bad experience. Don't let it happen to your organization. Check out our top CX mistakes (and how to fix them).
As the trend in business-to-business (B2B) customer service continues to track toward a traditionally busin...
Keeping your Business-to-Business (B2B) clients happy is no easy feat, but it is one that business leaders are always striving to achieve. And in fact, building strong B2B relationships based on trust
As the trend in business-to-business (B2B) customer service continues to track toward a traditionally business-to-consumer (B2C) model, forward-thinking providers are finding that there are more ways
As business-to-business (B2B) relationship management models and customer care expectations evolve to resemble business-to-consumer (B2C) ones a little more each day, it's important to remember that..
No matter what business you're in, the experience that you offer to your customers is more high stakes than ever. It's no secret that consumers are seeking more personalization, speedy issue resolutio
Find out why shared values like customer experience and doing the right thing make Australia-based LocalSearch and Personiv a perfect partnership.
Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...
The customer care outlook for 2020 shouldn’t come as a surprise to anyone: multiple communication channels, integrated and seamless customer experience, social media as customer care and...
This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been
John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.
This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.
Find out why Lamar trusts Personiv to work as a part of their graphic-design team and gives Personiv 12 percent of their work each year, while experiencing the same or better quality.
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.
Personiv has worked with Thryv for decades, providing this top full-service media company with flexible BPO solutions across multiple areas of their business.
In today’s economy, customers no longer settle for second-best service. In fact, although 80% of companies feel they excel at customer service, only 8% of customers agree. Yikes! That’s quite a...
Personiv Gurugram offers world-class outsourcing services for sales and customer acquisition in a secure environment. With three decades of experience crafting and fine-tuning our team’s sales...