COO/Operations Manager

You need to scale your business operations while saving on costs as much as possible. Read on for our important tips to help you reach your goals.

  • Data Driven Decision-Making Webinar: A Blueprint & Case Study23:47

    Data Driven Decision-Making Webinar: A Blueprint & Case Study

    Megan brings an exciting webinar session on the topic of "data-driven decision making" where she presents the blueprint to move your organization along the path to becoming more data-driven.

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  • Back Office Solutions Video0:57

    Back Office Solutions Video

    Watch this video about Personiv's Back Office Services to learn more about how to optimize costs while improving on customer experience. Our clients have trusted our BPO service for more than 35 years

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  • [Client Spotlight] Personiv + Thryv - Outsourcing Partnership Benefits1:56

    [Client Spotlight] Personiv + Thryv - Outsourcing Partnership Benefits

    Personiv has worked with Thryv for decades, providing this top full-service media company with flexible BPO solutions across multiple areas of their business. "Personiv is more than a cost reduction

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  • How Private Equity Firms Add Efficiency Without Adding to Headcount

    How Private Equity Firms Add Efficiency Without Adding to Headcount

    In 2020, the private equity landscape has become increasingly crowded. Aggressive growth over the past five years has resulted in fierce competition as dry powder piles up and more players enter the..

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  • What To Do When Your BPO Isn't Working Out - Switching Outsourcing Providers [eBook]

    What To Do When Your BPO Isn't Working Out - Switching Outsourcing Providers [eBook]

    When your BPO firm isn’t working out, it can have serious consequences. By missing targets, leaving customers dissatisfied or losing key talent, your BPO firm could be negatively affecting your succes

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  • Think You Know Outsourcing? Not if You Believe These 6 Myths.

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  • Everything You Need to Do Before You Start Outsourcing - Checklist

    Everything You Need to Do Before You Start Outsourcing - Checklist

    You've made the decision, but there are a few things you'll need to do before you start outsourcing. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.

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  • [Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

    [Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

    When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.

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  • How to Retain Client Relationships - Proven Strategies to Grow Retention

    How to Retain Client Relationships - Proven Strategies to Grow Retention

    John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.

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  • Time Management Tips and Tricks

    Time Management Tips and Tricks

    There is a reason that we collectively burst into the new year with a list of goals and resolutions that we promise to attend to over the next 365 days. After the chaotic holiday season wraps and the

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  • [Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity

    [Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity

    Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.

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  • [Worksheet] Apply Outsourcing to Your Organization

    [Worksheet] Apply Outsourcing to Your Organization

    If you're looking to start outsourcing within your organization, being fully prepared is the best way to achieve success. One of the first steps is determining how outsourcing would affect your goals.

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  • CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad

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  • Smart Outsourcing for Startups1:32

    Smart Outsourcing for Startups

    Outsourcing is the secret to scaling fast and when you're in growth mode, you need a partner who gets it. Find out why outsourcing can give you the competitive edge in the crowded startup market.

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  • 3 Big Reasons to Implement a Wellness Program at Work

    3 Big Reasons to Implement a Wellness Program at Work

    When it comes to enticing and retaining employees, perks can be pivotal. And across industries, wellness programs are among the most common types of perks there are. It’s easy to see why benefits...

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  • [PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

    [PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

    Evan Green, Founder, and Chairman of Personiv was invited as a guest to speak on the Pro AV podcast over at Marketscale.

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  • Meet Gen Z: How to Lead the Newest Generation of Workers - eBook

    Meet Gen Z: How to Lead the Newest Generation of Workers - eBook

    A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace. Are you ready for them?

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  • How Austin's Startup Community Made Our First Event a Big Success

    How Austin's Startup Community Made Our First Event a Big Success

    On August 8, 2019, we had the unique pleasure of hosting our first event in Personiv's home city of Austin, Texas. Smart Outsourcing for Startups and Incubators was an evening dedicated to...

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  • Virtual Teams in Organizations: Rethinking What an 'Office' Looks Like

    Virtual Teams in Organizations: Rethinking What an 'Office' Looks Like

    The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

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  • Lowering Attrition: The Top 5 Elements of Employee Retention

    Lowering Attrition: The Top 5 Elements of Employee Retention

    It’s well known that employee turnover can be costly. Keeping employees is often a matter of keeping employees engaged, an end to which there is no shortage of suggested means.

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  • Hiring Gen Z Talent — Are You Ready For Them?

    Hiring Gen Z Talent — Are You Ready For Them?

    n many ways, Gen Z is a generation of “firsts”. They’re the first true digital natives, for instance. In the United States, they are the first generation that won’t have a white majority.

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