Customer Care

  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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  • How to Encourage Brand Loyalty with a Dynamite Customer Experience

    How to Encourage Brand Loyalty with a Dynamite Customer Experience

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  • Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...

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  • Join us on Aug. 8th for our FREE event ''Smart Outsourcing For Startups'' in Austin, TX.

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  • Outsourcing to India: Everything You Need to Know

    Outsourcing to India: Everything You Need to Know

    With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...

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  • [PODCAST] Outsourcing To Grow & Disrupt

    [PODCAST] Outsourcing To Grow & Disrupt

    Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...

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  • Tech Support0:34

    Tech Support

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  • The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?

    The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?

    Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, call centers are now ultra-modern, cost-effective and all-around...

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  • Customer Experience in 2019

    Customer Experience in 2019

    Taking care of customers has always been considered to be a crucial aspect of your business, and it continues to be the same today. After all, they are the reason why businesses remain afloat and...

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  • Everywhere & Always On: How Tech Support is Changing

    Everywhere & Always On: How Tech Support is Changing

    You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...

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  • Case Study - Customer Care

    Case Study - Customer Care

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  • To BPO or Not to BPO

    To BPO or Not to BPO

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  • Top 4 Strategies for High-Performing Tech Support

    Top 4 Strategies for High-Performing Tech Support

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  • Should I Switch BPO Providers? When to Stick and When to Switch

    Should I Switch BPO Providers? When to Stick and When to Switch

    Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...

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  • Ready to Outsource?

    Ready to Outsource?

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  • Staying Organized at Work: A Busy Leader’s Guide

    Staying Organized at Work: A Busy Leader’s Guide

    If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...

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  • Motivating Your Team by Creating A Culture of Ownership

    Motivating Your Team by Creating A Culture of Ownership

    Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or...

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  • The Art of Making the Right Decision

    The Art of Making the Right Decision

    As a leader, you’re faced with all kinds of decisions, many of them far-reaching choices that could change the course of your operation and your business. The art of making the right decision does...

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  • Today’s Top Recruiting Trend: Social Recruiting

    Today’s Top Recruiting Trend: Social Recruiting

    Using social media to recruit employees isn’t necessarily new but with Facebook’s Jobs Dashboard update and LinkedIn’s recently launched Talent Insights, social recruiting is heading to the next...

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  • Data Security While Outsourcing: How to Ensure that Your (and Your Clients’) Data is Safe

    Data Security While Outsourcing: How to Ensure that Your (and Your Clients’) Data is Safe

    Data security is one of the chief concerns of American companies today. In fact, hearing news of another major data breach is becoming more commonplace, while the tactics used in hacking are...

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  • Customer Care0:57

    Customer Care

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