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Customer Care

[Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity

Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.

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Tech-Driven CX + Live Support

Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...

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5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been

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5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.

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5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.

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[Checklist] Everything You Need to Do Before You Start Outsourcing

Before you start outsourcing, there's a few things you'll need to do. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.

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[Worksheet] Apply Outsourcing to Your Organization

If you're looking to start outsourcing within your organization, being fully prepared is the best way to achieve success. One of the first steps is determining how outsourcing would affect your goals

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CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad

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Smart Outsourcing for Startups

Outsourcing is the secret to scaling fast and when you're in growth mode, you need a partner who gets it. Find out why outsourcing can give you the competitive edge in the crowded startup market.

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3 Big Reasons to Implement a Wellness Program at Work

When it comes to enticing and retaining employees, perks can be pivotal. And across industries, wellness programs are among the most common types of perks there are. It’s easy to see why benefits...

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[PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

Evan Green, Founder, and Chairman of Personiv was invited as a guest to speak on the Pro AV podcast over at Marketscale.

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Meet Gen Z: How to Lead the Newest Generation of Workers

A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace.

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What To Do When Your BPO Isn't Working Out

When your BPO firm isn’t working out, it can have serious consequences. By missing targets, leaving customers dissatisfied or losing key talent, your BPO firm could be negatively affecting your succes

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How Austin's Startup Community Made Our First Event a Big Success

On August 8, 2019, we had the unique pleasure of hosting our first event in Personiv's home city of Austin, Texas. Smart Outsourcing for Startups and Incubators was an evening dedicated to...

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Rethinking What an 'Office' Looks Like: The Rise of the Virtual Team

The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

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[Infographic] Top 5 Elements of Employee Retention

It’s well known that employee turnover can be costly. Keeping employees is often a matter of keeping employees engaged, an end to which there is no shortage of suggested means.

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Gen Z is Entering the Workforce — Are You Ready For Them?

The interest and chatter about Gen Z are rooted in two facts. One, if you manage people in any capacity, you’ll soon be managing this generation if you aren’t already.

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[PODCAST] Outsourcing is the Competitive Edge for Today’s Startups

Tim Witucki – Senior VP, Worldwide Sales & Business Development, Personiv, was invited to speak with Sean Heath as a guest on MarketScale’s Software & Technology podcast.

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People + Technology: Why Humans Still Matter in the Age of Automation

Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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Fredricks John, EVP & Site Head – Coimbatore, India joins NASSCOM National SME Council

PersonivFredricks John, EVP & Site Head – Coimbatore, India joins NASSCOM National SME Council We are excited to announce that Fredricks John, EVP & Site Head – Personiv Coimbatore has been...

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