Customer Care
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Read ArticlePeople + Technology: Why Humans Still Matter in the Age of Automation
Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...
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Read MoreHow to Encourage Brand Loyalty with a Dynamite Customer Experience
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Read ArticleTop 10 Techniques to Make Training a Strong Part of Your Company Culture
Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...
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Read ArticleOutsourcing to India: Everything You Need to Know
With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...
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Read Article[PODCAST] Outsourcing To Grow & Disrupt
Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...
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0:34Watch VideoTech Support
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Read ArticleThe Truth About Call Centers: Can Outsourcing Help Your Bottom Line?
Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, call centers are now ultra-modern, cost-effective and all-around...
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Read ArticleCustomer Experience in 2019
Taking care of customers has always been considered to be a crucial aspect of your business, and it continues to be the same today. After all, they are the reason why businesses remain afloat and...
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Read ArticleEverywhere & Always On: How Tech Support is Changing
You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...
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Read MoreCase Study - Customer Care
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Read MoreTo BPO or Not to BPO
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Read MoreTop 4 Strategies for High-Performing Tech Support
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Read ArticleShould I Switch BPO Providers? When to Stick and When to Switch
Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...
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Read MoreReady to Outsource?
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Read ArticleStaying Organized at Work: A Busy Leader’s Guide
If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...
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Read ArticleMotivating Your Team by Creating A Culture of Ownership
Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or...
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Read ArticleThe Art of Making the Right Decision
As a leader, you’re faced with all kinds of decisions, many of them far-reaching choices that could change the course of your operation and your business. The art of making the right decision does...
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Read ArticleToday’s Top Recruiting Trend: Social Recruiting
Using social media to recruit employees isn’t necessarily new but with Facebook’s Jobs Dashboard update and LinkedIn’s recently launched Talent Insights, social recruiting is heading to the next...
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Read ArticleData Security While Outsourcing: How to Ensure that Your (and Your Clients’) Data is Safe
Data security is one of the chief concerns of American companies today. In fact, hearing news of another major data breach is becoming more commonplace, while the tactics used in hacking are...
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0:57Watch VideoCustomer Care
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