Losing customers can usually be tracked back to even just one bad experience. Don't let it happen to your organization. Check out our top Customer Experience (CX) mistakes - and how to fix them-.
More Content

If the pandemic has taught us anything, it’s how CX has changed to reflect the new normal. The way consumers interact with businesses has evolved and vice versa. Read on to learn how to adapt.

Find out why shared values like customer experience and doing the right thing make Australia-based LocalSearch and Personiv a perfect partnership.

Personiv is devoted to giving you answers to all your customer support-related questions quickly and efficiently. Watch this video to learn more about our Customer Care Services.
Keeping your Business-to-Business (B2B) clients happy is no easy feat, but it is one that business leaders are always striving to achieve. Build rapport with your clients by following these tips.

As business-to-business (B2B) relationship management models and customer care expectations evolve to resemble business-to-consumer (B2C), you'll want to learn the basics with our guide here.
![[Infographic] 5 Steps You Can't Skip on the Path to Outsourcing](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTg5MzkwJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVlNGVmNjdkY2E0ZjEuanBnJnZlcnNpb249MDAwMCZzaWc9N2I2NzgzOTk3YzEwOWUyZWFkYmM2NTUzZDU3YjdmMmE%25253D&size=1&version=1669928015&sig=d2c9231078456b75f98805af76e9e4e8&default=hubs%2Ftilebg-blogs.jpg)
When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.

As the trend in business-to-business (B2B) customer service continues to track toward a traditionally business-to-consumer (B2C) model, you will need to learn the basics of keeping your clients happy.

No matter what business you're in, the experience that you offer to your customers is more high stakes than ever. These are the best ways to ensure harmony with your B2B clients.
![[Client Spotlight] Personiv + Localsearch - Customer Experience](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fembed-ssl.wistia.com%2Fdeliveries%2F6a4f3c68f5b7665464a16a7b4eebaf7d.jpg&size=1&version=1665679078&sig=4ca2b9904ed74f4f8a10b414daa6e2ba&default=hubs%2Ftilebg-videos.jpg)
Find out why shared values like customer experience and doing the right thing make Australia-based LocalSearch and Personiv a perfect partnership.
![[Case Study] Customer Experience](https://content.cdntwrk.com/files/aT0xMjAwMzc4JnA9MCZ2ZXJzaW9uPTEmY21kPXYmc2lnPTY0YTI1NWZkZmY2MWMzNzM5NzU5YjYwNjM3NDM4ODg3/-w-320.jpg)
The client was looking to increase outbound sales conversion for a new customer acquisitions campaign offering TV services. Read the case study.
![[Client Spotlight] Personiv + Lamar Graphics - Creative Services](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fembed-ssl.wistia.com%2Fdeliveries%2F1fade2ed211361de9bef6b26d5b3f6e60c0bcb12.jpg&size=1&version=1665679078&sig=a25e4e912072e9dd49b021c0c942264e&default=hubs%2Ftilebg-videos.jpg)
Find out why Lamar trusts Personiv to work as a part of their graphic-design team and gives Personiv 12 percent of their work each year, while experiencing the same or better quality.
![[Client Spotlight] Personiv + Thryv](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fembed-ssl.wistia.com%2Fdeliveries%2F0d075a8fa0c5d3115995d908ef17bdd0.jpg&size=1&version=1665679078&sig=95a24f3ddb9ffb29c81b3105b2c83fc0&default=hubs%2Ftilebg-videos.jpg)
Personiv has worked with Thryv for decades, providing this top full-service media company with flexible BPO solutions across multiple areas of their business.

Providing a bad customer experience can be highly stressful for your clients as well as your employees. With that said, apart from lost customers, what other impact does bad customer experience have?
Today’s digital age has transformed the way customers interact and share their experiences with organizations. Get the eBook to learn about the latest insights in customer experience.

Personiv Gurugram offers world-class outsourcing services for sales and customer acquisition in a secure environment. With three decades of experience crafting and fine-tuning our team’s sales...

John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.

There is a reason that we collectively burst into the new year with a list of goals and resolutions that we promise to attend to over the next 365 days. Start here to hone your time management skills.
![[Infographic] 4 Simple Steps to the 'Magic Ratio' of Productivity](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTg5MzkwJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVkZjdlZTVhYWM0OWUuanBnJnZlcnNpb249MDAwMCZzaWc9YTk5YzQ4NDMwOTEzNjJlODA3YWI2YzlkMmE5ZGZhNTI%25253D&size=1&version=1669928015&sig=0ae8b8f86b41e9a2b9b194a89bf53390&default=hubs%2Ftilebg-blogs.jpg)
Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.
![5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTg5MzkwJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVkYjlmNDc3N2VkMDQucG5nJnZlcnNpb249MDAwMCZzaWc9MjI1NTU4OTcyYWU2NWQ4MDUwNzM0NDMzNWUxYjFhNjc%25253D&size=1&version=1669928016&sig=ebe862b58a629693a4334ab85fe23cc8&default=hubs%2Ftilebg-blogs.jpg)
This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better.
![5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTg5MzkwJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVkOTY2MTZkYTYxZjUucG5nJnZlcnNpb249MDAwMCZzaWc9MGQxYTdjYzc4OWQ5NzM5ZjBjOWI3MDE3ZGU1YWJkNGQ%25253D&size=1&version=1669928016&sig=b577d258ff06b90af1864648737161f7&default=hubs%2Ftilebg-blogs.jpg)
This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.