Choosing an Outsourcing Provider: Top Five Things to Look for in a Partner

June 9, 2017 Lydia Adams

Personiv PartnerYou’ve decided to outsource a portion of your business and are looking forward to the efficiency and lower cost that outsourcing provides. But now comes the hard part: choosing an outsourcing provider. While outsourcing can be a great way to complete tasks and grow your business, choosing the wrong vendor can set you up for difficulties down the line. Follow our top five tips to make sure that you are working with a true partner committed to your success.

  1. Go with experience.

    Nothing beats years of experience in the world of outsourcing. Working with a company that boasts a positive track record of satisfied clients brings you the peace of mind and trust necessary to move forward. Look for testimonials, quotes and case studies, and ask for referrals.

  2. Ensure aligned company cultures

    The company you choose should share your values, understand what motivates you, and care about your measures of success. This applies to all parts of your business from metrics and goals to employee engagement and retention. When your mission and vision are united with your provider, they not only become an extension of your team but are also are invested in your growth.

  3. Evaluate their talent

    Ask how they find top talent in your function and industry, and find out their recruiting and hiring process. While you’re at it, look at their company and employee profiles on LinkedIn and ask for bios of top managers and leadership to make sure their backgrounds will work well with your business. Also, determine whether they have a U.S. presence and whether you will have a dedicated point of contact.

  4. Find out about infrastructure and technology

    If the infrastructure, including hardware, software, and systems are not reliable, you’ll be in for a lot of frustration. Make sure that not only are infrastructure and technology in place but also that backup plans are ready to go in case of any technological breakdown outside of the outsourcers control.

  5. Visit the facility

    Although it’s a time investment to travel to the outsourcing site, especially if they are offshore, the perspective you get from being there, seeing the employees and the processes at work is priceless. It will also put you at ease knowing just where your program will be carried out

By following these tips, you can feel ready to engage with a new outsourcing partner and move on to the next steps of a long-term relationship. To find out more about the benefits of outsourcing, download our white paper: To BPO or Not to BPO: Outsourcing Pros and Cons for Back Office Support.

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