Top 5 CX Mistakes

October 30, 2019

Providing bad customer experience can be highly stressful for your clients as well as your employees. With that said, apart from lost customers, what other impact does bad customer experience have on your business?

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1-to-1 Resource Allocation | FAO 101
1-to-1 Resource Allocation | FAO 101

This video covers the importance of 1-to-1 Resource Allocation for businesses looking to outsource one of t...

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Outsourcing vs Offshoring | FAO 101
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You may be wondering if the BPO terms ''Outsourcing'' and ''Offshoring'' mean the same. Although they might...