VP, Customer Support

  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

    This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been

    Read Article
  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

    This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.

    Read Article
  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.

    Read Article
  • [Checklist] Everything You Need to Do Before You Start Outsourcing

    [Checklist] Everything You Need to Do Before You Start Outsourcing

    Before you start outsourcing, there's a few things you'll need to do. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.

    Read More
  • [Worksheet] Apply Outsourcing to Your Organization

    [Worksheet] Apply Outsourcing to Your Organization

    If you're looking to start outsourcing within your organization, being fully prepared is the best way to achieve success. One of the first steps is determining how outsourcing would affect your goals

    Read More
  • CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad

    Read Article
  • Smart Outsourcing for Startups1:32

    Smart Outsourcing for Startups

    Outsourcing is the secret to scaling fast and when you're in growth mode, you need a partner who gets it. Find out why outsourcing can give you the competitive edge in the crowded startup market.

    Watch Video
  • 3 Big Reasons to Implement a Wellness Program at Work

    3 Big Reasons to Implement a Wellness Program at Work

    When it comes to enticing and retaining employees, perks can be pivotal. And across industries, wellness programs are among the most common types of perks there are. It’s easy to see why benefits...

    Read Article
  • [PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

    [PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

    Evan Green, Founder, and Chairman of Personiv was invited as a guest to speak on the Pro AV podcast over at Marketscale.

    Read Article
  • Meet Gen Z: How to Lead the Newest Generation of Workers

    Meet Gen Z: How to Lead the Newest Generation of Workers

    A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace.

    Read More
  • What To Do When Your BPO Isn't Working Out

    What To Do When Your BPO Isn't Working Out

    When your BPO firm isn’t working out, it can have serious consequences. By missing targets, leaving customers dissatisfied or losing key talent, your BPO firm could be negatively affecting your succes

    Read More
  • How Austin's Startup Community Made Our First Event a Big Success

    How Austin's Startup Community Made Our First Event a Big Success

    On August 8, 2019, we had the unique pleasure of hosting our first event in Personiv's home city of Austin, Texas. Smart Outsourcing for Startups and Incubators was an evening dedicated to...

    Read Article
  • Rethinking What an 'Office' Looks Like: The Rise of the Virtual Team

    Rethinking What an 'Office' Looks Like: The Rise of the Virtual Team

    The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

    Read Article
  • [Infographic] Top 5 Elements of Employee Retention

    [Infographic] Top 5 Elements of Employee Retention

    It’s well known that employee turnover can be costly. Keeping employees is often a matter of keeping employees engaged, an end to which there is no shortage of suggested means.

    Read Article
  • Gen Z is Entering the Workforce — Are You Ready For Them?

    Gen Z is Entering the Workforce — Are You Ready For Them?

    The interest and chatter about Gen Z are rooted in two facts. One, if you manage people in any capacity, you’ll soon be managing this generation if you aren’t already.

    Read Article
  • [PODCAST] Outsourcing is the Competitive Edge for Today’s Startups

    [PODCAST] Outsourcing is the Competitive Edge for Today’s Startups

    Tim Witucki – Senior VP, Worldwide Sales & Business Development, Personiv, was invited to speak with Sean Heath as a guest on MarketScale’s Software & Technology podcast.

    Read Article
  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

    Read Article
  • Fredricks John, EVP & Site Head – Coimbatore, India joins NASSCOM National SME Council

    Fredricks John, EVP & Site Head – Coimbatore, India joins NASSCOM National SME Council

    PersonivFredricks John, EVP & Site Head – Coimbatore, India joins NASSCOM National SME Council We are excited to announce that Fredricks John, EVP & Site Head – Personiv Coimbatore has been...

    Read Article
  • How to Encourage Brand Loyalty with a Dynamite Customer Experience

    How to Encourage Brand Loyalty with a Dynamite Customer Experience

    How many times have you heard that the future is all about customer care; and how often have you wondered if you’re doing it right? Customer care may be one of the most important things you master

    Read More
  • Tech Support0:34

    Tech Support

    Top companies need tech support to fully engage their customers and win more deals. Find out if you're doing it the right way.

    Watch Video
  • loading
    Loading More...