VP, Customer Support

  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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  • How to Encourage Brand Loyalty with a Dynamite Customer Experience

    How to Encourage Brand Loyalty with a Dynamite Customer Experience

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  • Join us on Aug. 8th for our FREE event ''Smart Outsourcing For Startups'' in Austin, TX.

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  • [PODCAST] Outsourcing To Grow & Disrupt

    [PODCAST] Outsourcing To Grow & Disrupt

    Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...

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  • Outsourcing to India: Everything You Need to Know

    Outsourcing to India: Everything You Need to Know

    With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...

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  • The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?

    The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?

    Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, call centers are now ultra-modern, cost-effective and all-around...

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  • Giving Back: How Service Pays Off In The Long Run

    Giving Back: How Service Pays Off In The Long Run

    Giving back has become one of those catchphrases you hear more and more in our modern workplaces, but how does giving back actually affect organizations in the long run? Glad you asked. Many...

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  • Top 4 Strategies for High-Performing Tech Support

    Top 4 Strategies for High-Performing Tech Support

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  • How to Increase Your Customer Referrals

    How to Increase Your Customer Referrals

    More than 2 million brand-related conversations take place (online & offline) in the United States daily. With no shortage of online channels for customers to relay their experience, they are more...

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  • Customer Experience in 2019

    Customer Experience in 2019

    Taking care of customers has always been considered to be a crucial aspect of your business, and it continues to be the same today. After all, they are the reason why businesses remain afloat and...

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  • Everywhere & Always On: How Tech Support is Changing

    Everywhere & Always On: How Tech Support is Changing

    You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...

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  • Case Study - Customer Care

    Case Study - Customer Care

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  • To BPO or Not to BPO

    To BPO or Not to BPO

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  • The Definitive Guide to Retaining Top Talent

    The Definitive Guide to Retaining Top Talent

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  • How to Build a World-Class Candidate Experience

    How to Build a World-Class Candidate Experience

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  • Staying Organized at Work: A Busy Leader’s Guide

    Staying Organized at Work: A Busy Leader’s Guide

    If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...

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  • Should I Switch BPO Providers? When to Stick and When to Switch

    Should I Switch BPO Providers? When to Stick and When to Switch

    Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...

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  • Ready to Outsource?

    Ready to Outsource?

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  • Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...

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  • Investing In Your People

    Investing In Your People

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