You've made the decision, but there are a few things you'll need to do before you start outsourcing. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.
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Top 4 Strategies for High-Performing Tech Support
With more and more competitors popping up every day, business leaders feel constant pressure to keep their ...
Building B2B Client Relationships That Last
Keeping your Business-to-Business (B2B) clients happy is no easy feat, but it is one that business leaders are always striving to achieve. And in fact, building strong B2B relationships based on trust
B2B Perspectives: 15 Resources for Building Relationships That Go the Distance
As business-to-business (B2B) relationship management models and customer care expectations evolve to resemble business-to-consumer (B2C) ones a little more each day, it's important to remember that..
[Infographic] 5 Steps You Can't Skip on the Path to Outsourcing
When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.
Losing B2B Clients? Why Your Customers Are Leaving & How to Turn it All Around
As the trend in business-to-business (B2B) customer service continues to track toward a traditionally business-to-consumer (B2C) model, forward-thinking providers are finding that there are more ways
33 Ways to Show Your B2B Clients You Care
No matter what business you're in, the experience that you offer to your customers is more high stakes than ever.
Case Study - Customer Experience
The client was looking to increase outbound sales conversion for a new customer acquisitions campaign offering TV services. Campaign conversion was steady at 5.8%. All customer segments were yielding
Tech-Driven CX + Live Support
Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...
Personiv Customer Care
Learn more about our client engagement process, the stages of engagement, and the overall process to take your company to new heights.
Case Study - Sales
The client was looking to quickly double their outbound sales channel for new customer acquisitions in the US. With a current total capacity of 110 agents distributed among 15 vendors...
How to Set Goals to Grow Your Business
Now’s the time to commit to organizing your work life and growing your business. Whether you are trying to sell a new product, increase sales or build your team, creating a solid foundation will...
Achieving Work-Life Balance During the Holidays
It’s started. All around you, you can tell that the holiday season has begun: Black Friday sales, family gatherings and decorations galore. It’s a fun and exciting time, but with all the fuss...
Ensuring Quality Outsourcing: Top 7 Rules to Live By
One of the biggest questions we get from our clients is, “How do you ensure quality?” It’s a fair question and one that should be asked, especially of a new provider. As you start thinking about...
[PODCAST] How to Retain Client Relationships
John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.
Time Management Tips and Tricks
There is a reason that we collectively burst into the new year with a list of goals and resolutions that we promise to attend to over the next 365 days. After the chaotic holiday season wraps and the
[Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity
Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]
This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]
This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.