Increasing Outbound Sales
The client was looking to quickly double their outbound sales channel for new customer acquisitions in the US. With a current total capacity of 110 agents distributed among 15 vendors, sales performance was mixed. Only 5 centers were performing at an acceptable level and there was little success in the transfer of best practices from vendor to vendor. The client needed a proven and reliable methodology to identify, select, and ramp-up successful call centers in the U.S. to ensure channel success.