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[Worksheet] Apply Outsourcing to Your Organization
If you're looking to start outsourcing within your organization, being fully prepared is the best way to ac...
[Infographic] 5 Steps You Can't Skip on the Path to Outsourcing
When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.
33 Ways to Show Your B2B Clients You Care
No matter what business you're in, the experience that you offer to your customers is more high stakes than ever.
Tech-Driven CX + Live Support
Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...
How to Set Goals to Grow Your Business
Now’s the time to commit to organizing your work life and growing your business. Whether you are trying to sell a new product, increase sales or build your team, creating a solid foundation will...
Achieving Work-Life Balance During the Holidays
It’s started. All around you, you can tell that the holiday season has begun: Black Friday sales, family gatherings and decorations galore. It’s a fun and exciting time, but with all the fuss...
Ensuring Quality Outsourcing: Top 7 Rules to Live By
One of the biggest questions we get from our clients is, “How do you ensure quality?” It’s a fair question and one that should be asked, especially of a new provider. As you start thinking about...
[PODCAST] How to Retain Client Relationships
John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.
Time Management Tips and Tricks
There is a reason that we collectively burst into the new year with a list of goals and resolutions that we promise to attend to over the next 365 days. After the chaotic holiday season wraps and the
[Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity
Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]
This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]
This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.
Personiv is devoted to giving you answers to all your customer support-related questions quickly and efficiently. Watch this video to learn more about our Customer Care Services.
Top 4 Strategies for High-Performing Tech Support
With more and more competitors popping up every day, business leaders feel constant pressure to keep their businesses afloat while growing and scaling at break-neck speeds.
[Checklist] Everything You Need to Do Before You Start Outsourcing
Before you start outsourcing, there's a few things you'll need to do. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.
CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing
When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad
Meet Gen Z: How to Lead the Newest Generation of Workers
A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace.
Top companies need tech support to fully engage their customers and win more deals. Find out if you're doing it the right way.
The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?