Personiv executive leadership team shares their best sales and sales leadership tips - Connect with your customers and strengthen new techniques to become the ultimate sales agent.
AP Services Fact Sheet
Accounts payable are central to the financial health of a company. Timely and proper cancellations help maintain a good relationship between your suppliers and your business. On the contrary...
Tech-Driven CX + Live Support
Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]
This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]
This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]
5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.
The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?
Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, call centers are now ultra-modern, cost-effective and all-around...
Everywhere & Always On: How Tech Support is Changing
You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...
Personiv is devoted to giving you answers to all your customer support-related questions quickly and efficiently. Watch this video to learn more about our Customer Care Services.
Case Study - Sales
The client was looking to quickly double their outbound sales channel for new customer acquisitions in the US. With a current total capacity of 110 agents distributed among 15 vendors...
Top 4 Strategies for High-Performing Tech Support
With more and more competitors popping up every day, business leaders feel constant pressure to keep their businesses afloat while growing and scaling at break-neck speeds.
Customer Experience Outlook 2020: Top Trends in CX
The customer care outlook for 2020 shouldn’t come as a surprise to anyone: multiple communication channels, integrated and seamless customer experience, social media as customer care and...
Roadblocks to In-House Sales & Why Outsourcing Works
When it comes to finding talent that can generate leads, guide customers through the buyer’s journey, and close sales, most growing companies hit a glass ceiling. The obstacles to transforming...
Managing an Outsourced Sales Department – Where to Start?
Solutions exist for outsourcing the full sales process, encompassing everything your in-house sales team typically covers. However, few executives would make the leap directly to a fully...
Personiv's wide array of Sales Services offer small, midsize, and large businesses a solution to their current sales strategy and efforts. Watch this video to learn how you can save on cost per lead.
How to Choose an Outsourcing Provider for Your Business
If you’re thinking about using outsourcing as a way to scale your business, one of the first things you may be considering is how to choose a provider. Outsourcing provider for your business can...
Why Do Companies Outsource? The Top 3 Reasons to Engage a BPO
Companies choose to outsource for a number of reasons, but for most of those who outsource with a BPO, the journey starts with a need to cut costs, increase production or scale fast.