Personiv is proud to announce that it was recently recognized by The Confederation of Indian Industry (CII) for its implementation of the organization's "5S" methodology both at its Coimbatore site and in the digital workplace with the National 5S Excellence Award in the Service Sector category.
5S is a five-step methodology that aims to create and maintain a productive and organized workplace that reduces waste and increases efficiency. Research from CII maintains that when implemented fully, the 5S process positively impacts employee engagement, reduces lead times and produces higher-quality work output. Each year, CII awards the National 5S Excellence Award to organizations in manufacturing and service sectors that demonstrate an outstanding understanding and successful implementation of the methodology. This is the second year in a row that Personiv Coimbatore was recognized as a 5S leader in the service industry for companies of the same size, earning it the additional distinction of a Sustenance Award winner.
Nominees for the CII National 5S Excellence Award must undergo a rigorous assessment to participate, including a self-assessment, virtual interview and onsite visit from a CII Assessor. The final stage of consideration is the presentation of each participating company's implementation strategy and results before a panel of judges.
The onsite audit of Personiv's Coimbatore site resulted in an upper-percentile score for implementation, but it was the team's final presentation of their 5S implementation process that clinched it. The team spearheading the effort in Coimbatore was able to demonstrate that 5S can be successfully applied to the digital workplace through the use of unique naming conventions, shared folder structure and a data cleansing process that reduces digital clutter. These efforts in particular made Personiv a standout competitor for the award in a pool of participants that focused primarily on applying the 5S methodology to the physical workspace.
A Focus on Quality is one of Personiv's three cultural pillars, which makes the implementation of process- and quality-improvement methodologies like 5S an intuitive choice with positive, measurable outcomes. At Pesoniv Coimbatore, the results speak for themselves, including:
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Employee Retention
In an industry and sector that sees monthly attrition rates that range from five to 20 percent, Personiv Coimbatore's attrition rate is below 3 percent.
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Employee Engagement
Personiv Coimbatore makes 5S implementation the prerogative of every employee, and 95 percent of those employees are satisfied both with the working environment Personiv maintains and the policies and procedures in place to create that workplace.
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Sustained Customer Quality
Personiv Coimbatore's customer quality rate – which measures the quality of the team's work output -- has been over 99.7 percent for the past five years, according to client feedback.
Said Fredericks John – EVP and Site Head of Personiv Coimbatore of this latest recognition: "We're honored to have been recognized by CII for the hard work our team puts in to sustaining our 'A Focus on Quality' cultural pillar. At Personiv, we never stop striving to provide the best possible experience to both our employees and our clients. That includes a dedication to providing a safe and productive workplace – be it in-person or digital – for our talented teammates to thrive in and a commitment to always improving the quality and efficiency of the work we do for our clients. We renew this commitment day after day and year after year and I am so proud to know that that commitment distinguishes us in the industry as a company that consistently goes above and beyond for our customers."
