eBooks

Tech-Driven CX + Live Support

Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...

Meet Gen Z: How to Lead the Newest Generation of Workers

A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace.

What To Do When Your BPO Isn't Working Out

When your BPO firm isn’t working out, it can have serious consequences. By missing targets, leaving customers dissatisfied or losing key talent, your BPO firm could be negatively affecting your succes

Ready to Outsource?

Outsourcing remains the best way to save money and increase production at the same time. Learn how to sell outsourcing as a strategy to your leadership team and reap the benefits with our step-by-step

The Definitive Guide to Retaining Top Talent

In a competitive marketplace with a variety of job prospects available to your key team members, keeping them onboard and committed to your business is trickier than ever.

How to Build a World-Class Candidate Experience

Recruiting may be the single most important element of any long-term corporate strategy. But as much as companies continue to invest heavily in human resources, competing to lure the best candidates

Investing In Your People

What does it mean to invest in your people? It's not just about ping pong tables and happy hours. With just 32% of U.S. employees feeling engaged at work, according to Gallup, clearly there's a...