Back Office
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Read ArticlePeople + Technology: Why Humans Still Matter in the Age of Automation
Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...
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Read MoreTo BPO or Not to BPO
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Read ArticleTop 10 Techniques to Make Training a Strong Part of Your Company Culture
Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...
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Read ArticleMotivating Your Team by Creating A Culture of Ownership
Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or...
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Read ArticleThe Art of Making the Right Decision
As a leader, you’re faced with all kinds of decisions, many of them far-reaching choices that could change the course of your operation and your business. The art of making the right decision does...
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Read ArticleToday’s Top Recruiting Trend: Social Recruiting
Using social media to recruit employees isn’t necessarily new but with Facebook’s Jobs Dashboard update and LinkedIn’s recently launched Talent Insights, social recruiting is heading to the next...
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Read ArticleAuthentic Employee Engagement: Create the Company Culture Millennials Crave
Millennials are changing the face of what it means to have an engaged workplace culture— and they are doing it for the better. In fact, millennials now make up 38% of the job market, with 10...
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Read ArticleHiring Best Practices: When to Engage an Agency
Overworked recruiters, talent acquisition managers and HR directors are often looking for a way to save time and build efficiency in their departments. For many, starting a partnership with a...
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Read ArticleHacking Productivity: Get More Out of Your Time
We’ve all been there. Call it a distraction, writer’s block or frankly, boredom, and 30 minutes has flown by with nothing to show for it. A lack of productivity can be frustrating and can be...
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Read ArticleManaging Remote Teams: Tips to Making it Work
Whether your existing employees are going remote, you’re thinking of hiring a freelancer or you’re choosing to outsource a full team, having team members scattered across the globe (or even across...
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Read ArticleScaling Quickly: How to Build Back Office Teams Fast
A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation to any business. After all, it is the back-office team that primarily takes care...
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Read ArticleThe Top 3 Tasks to Outsource for Increased Efficiency
When choosing to cut costs through outsourcing, one of your first questions might be, which parts of the business make the most sense to outsource to a third party? The key is to outsource tasks...
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Read ArticleOutsourcing to India: Everything You Need to Know
With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...
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Read Article[PODCAST] Outsourcing To Grow & Disrupt
Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...
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Read MoreReady to Outsource?
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Read ArticleShould I Switch BPO Providers? When to Stick and When to Switch
Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...
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Read MoreCase Study - Creative/Back Office
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Read ArticleHow to Increase Your Customer Referrals
More than 2 million brand-related conversations take place (online & offline) in the United States daily. With no shortage of online channels for customers to relay their experience, they are more...
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Read ArticleStaying Organized at Work: A Busy Leader’s Guide
If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...
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Read ArticleHow to Choose an Outsourcing Provider for Your Business
If you’re thinking about using outsourcing as a way to scale your business, one of the first things you may be considering is how to choose a provider. Outsourcing provider for your business can...
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