Back Office

Back office services are the foundation of your business. Learn how to optimize your back-office operations while cutting costs.

  • Data Driven Decision-Making Webinar: A Blueprint & Case Study23:47

    Data Driven Decision-Making Webinar: A Blueprint & Case Study

    Megan brings an exciting webinar session on the topic of "data-driven decision making" where she presents the blueprint to move your organization along the path to becoming more data-driven.

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  • Putting Outsourcing Myths to Bed: The Truth About Working Across Time Zones

    Putting Outsourcing Myths to Bed: The Truth About Working Across Time Zones

    If you're ready to explore outsourcing to an offshore location as a solution that will help tackle cost and efficiency issues, you might have a few questions about what to expect...

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  • Back Office Solutions Video0:57

    Back Office Solutions Video

    Watch this video about Personiv's Back Office Services to learn more about how to optimize costs while improving on customer experience. Our clients have trusted our BPO service for more than 35 years

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  • [Client Spotlight] Personiv + Thryv1:56

    [Client Spotlight] Personiv + Thryv

    Personiv has worked with Thryv for decades, providing this top full-service media company with flexible BPO solutions across multiple areas of their business. "Personiv is more than a cost reduction

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  • [PODCAST]: When is Outsourcing Your Accounting Needs the Right Move?

    [PODCAST]: When is Outsourcing Your Accounting Needs the Right Move?

    Matt Wood – VP, Client Services at Personiv was recently invited to join MarketScale's Daniel Litwin to discuss how companies can determine whether or not outsourcing is right for them on the Informat

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  • Personiv's New Podcast, 'CFO Weekly', is Here: Listen to Episode 0 Now

    Personiv's New Podcast, 'CFO Weekly', is Here: Listen to Episode 0 Now

    Here's a confession: we've been working on something behind the scenes here at Personiv. There's nothing new there – since we're always operating under the maxim that "anything can be improved"

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  • Why Retail Execs Should Focus On Their Strengths And Outsource The Rest

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  • Discover Outsourced Accounting: Finance & Accounting Outsourcing (FAO) 101

    Discover Outsourced Accounting: Finance & Accounting Outsourcing (FAO) 101

    BPO is by no means a new concept, but it's been changing in tandem with the rest of the business landscape. We're going back to basics with an updated crash course in FAO (F&A Outsourcing).

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  • [Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity

    [Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity

    Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.

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  • Ready to Outsource? Presenting Outsourcing to Your Leadership Team - eBook

    Ready to Outsource? Presenting Outsourcing to Your Leadership Team - eBook

    Outsourcing remains the best way to save money and increase production at the same time. Learn how to sell outsourcing as a strategy to your leadership team and reap the benefits with our step-by-step

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  • How to Retain Client Relationships - Proven Strategies to Grow Retention

    How to Retain Client Relationships - Proven Strategies to Grow Retention

    John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.

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  • [Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

    [Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

    When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.

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  • CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad

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  • Everything You Need to Do Before You Start Outsourcing - Checklist

    Everything You Need to Do Before You Start Outsourcing - Checklist

    You've made the decision, but there are a few things you'll need to do before you start outsourcing. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.

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  • Smart Outsourcing for Startups1:32

    Smart Outsourcing for Startups

    Outsourcing is the secret to scaling fast and when you're in growth mode, you need a partner who gets it. Find out why outsourcing can give you the competitive edge in the crowded startup market.

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  • Outsourcing Disruption To Grow & Expand With Evan Green

    Outsourcing Disruption To Grow & Expand With Evan Green

    Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...

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  • [Worksheet] Apply Outsourcing to Your Organization

    [Worksheet] Apply Outsourcing to Your Organization

    If you're looking to start outsourcing within your organization, being fully prepared is the best way to achieve success. One of the first steps is determining how outsourcing would affect your goals.

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  • What To Do When Your BPO Isn't Working Out - Switching Outsourcing Providers [eBook]

    What To Do When Your BPO Isn't Working Out - Switching Outsourcing Providers [eBook]

    When your BPO firm isn’t working out, it can have serious consequences. By missing targets, leaving customers dissatisfied or losing key talent, your BPO firm could be negatively affecting your succes

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  • [PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

    [PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

    Evan Green, Founder, and Chairman of Personiv was invited as a guest to speak on the Pro AV podcast over at Marketscale.

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  • Meet Gen Z: How to Lead the Newest Generation of Workers - eBook

    Meet Gen Z: How to Lead the Newest Generation of Workers - eBook

    A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace. Are you ready for them?

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  • Virtual Teams in Organizations: Rethinking What an 'Office' Looks Like

    Virtual Teams in Organizations: Rethinking What an 'Office' Looks Like

    The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

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