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Back Office

Back office services are the important underpinnings of the daily business services that you use every day. Learn how to optimize costs while improving on customer experience

[Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.

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Why Retail Execs Should Focus On Their Strengths And Outsource The Rest
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[PODCAST] How to Retain Client Relationships

John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.

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Case Study - Creative/Back Office

As the incoming Executive Vice President of Operations at Dex Media, John Wholey was looking for an outsourcing partnership that would allow his company time and flexibility to review, reflect and

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Achieving Work-Life Balance During the Holidays

It’s started. All around you, you can tell that the holiday season has begun: Black Friday sales, family gatherings and decorations galore. It’s a fun and exciting time, but with all the fuss...

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Time Management Tips and Tricks

There is a reason that we collectively burst into the new year with a list of goals and resolutions that we promise to attend to over the next 365 days. After the chaotic holiday season wraps and the

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[Infographic] 4 Simple Steps to The 'Magic Ratio' of Productivity

Follow the magic ratio of productivity with these 4 steps to increase your overall efficiency. The 20/80 rule will let you focus your efforts intelligently to maximize your profitability.

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[Checklist] Everything You Need to Do Before You Start Outsourcing

You've made the decision, but there are a few things you'll need to do before you start outsourcing. Download our checklist to keep as a quick reminder of everything you'll need to do to get started.

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CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad

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Smart Outsourcing for Startups

Outsourcing is the secret to scaling fast and when you're in growth mode, you need a partner who gets it. Find out why outsourcing can give you the competitive edge in the crowded startup market.

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[Worksheet] Apply Outsourcing to Your Organization

If you're looking to start outsourcing within your organization, being fully prepared is the best way to achieve success. One of the first steps is determining how outsourcing would affect your goals.

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What To Do When Your BPO Isn't Working Out

When your BPO firm isn’t working out, it can have serious consequences. By missing targets, leaving customers dissatisfied or losing key talent, your BPO firm could be negatively affecting your succes

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[PODCAST]: The Magic Ratio: How to Focus Your Efforts for Top Productivity

Evan Green, Founder, and Chairman of Personiv was invited as a guest to speak on the Pro AV podcast over at Marketscale.

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Meet Gen Z: How to Lead the Newest Generation of Workers

A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace.

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Rethinking What an 'Office' Looks Like: The Rise of the Virtual Team

The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

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Gen Z is Entering the Workforce — Are You Ready For Them?

n many ways, Gen Z is a generation of “firsts”. They’re the first true digital natives, for instance. In the United States, they are the first generation that won’t have a white majority.

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[PODCAST] Outsourcing is the Competitive Edge for Today’s Startups

Tim Witucki – Senior VP, Worldwide Sales & Business Development, Personiv, was invited to speak with Sean Heath as a guest on MarketScale’s Software & Technology podcast.

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People + Technology: Why Humans Still Matter in the Age of Automation

Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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Top 10 Techniques to Make Training a Strong Part of Your Company Culture

Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...

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The Advantages of Outsourcing Your Back Office Support Needs

Though the specific back office needs of each company may vary according to size and industry, there are many general back-office needs that are common to virtually every sizable company. These...

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Motivating Your Team by Creating A Culture of Ownership

Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or...

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