Back Office

  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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  • To BPO or Not to BPO

    To BPO or Not to BPO

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  • Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...

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  • Motivating Your Team by Creating A Culture of Ownership

    Motivating Your Team by Creating A Culture of Ownership

    Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or...

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  • The Art of Making the Right Decision

    The Art of Making the Right Decision

    As a leader, you’re faced with all kinds of decisions, many of them far-reaching choices that could change the course of your operation and your business. The art of making the right decision does...

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  • Authentic Employee Engagement: Create the Company Culture Millennials Crave

    Authentic Employee Engagement: Create the Company Culture Millennials Crave

    Millennials are changing the face of what it means to have an engaged workplace culture— and they are doing it for the better. In fact, millennials now make up 38% of the job market, with 10...

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  • Hacking Productivity: Get More Out of Your Time

    Hacking Productivity: Get More Out of Your Time

    We’ve all been there. Call it a distraction, writer’s block or frankly, boredom, and 30 minutes has flown by with nothing to show for it. A lack of productivity can be frustrating and can be...

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  • Managing Remote Teams: Tips to Making it Work

    Managing Remote Teams: Tips to Making it Work

    Whether your existing employees are going remote, you’re thinking of hiring a freelancer or you’re choosing to outsource a full team, having team members scattered across the globe (or even across...

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  • Scaling Quickly: How to Build Back Office Teams Fast

    Scaling Quickly: How to Build Back Office Teams Fast

    A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation to any business. After all, it is the back-office team that primarily takes care...

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  • The Top 3 Tasks to Outsource for Increased Efficiency

    The Top 3 Tasks to Outsource for Increased Efficiency

    When choosing to cut costs through outsourcing, one of your first questions might be, which parts of the business make the most sense to outsource to a third party? The key is to outsource tasks...

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  • Outsourcing to India: Everything You Need to Know

    Outsourcing to India: Everything You Need to Know

    With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...

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  • [PODCAST] Outsourcing To Grow & Disrupt

    [PODCAST] Outsourcing To Grow & Disrupt

    Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...

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  • Ready to Outsource?

    Ready to Outsource?

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  • Should I Switch BPO Providers? When to Stick and When to Switch

    Should I Switch BPO Providers? When to Stick and When to Switch

    Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...

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  • Case Study - Creative/Back Office

    Case Study - Creative/Back Office

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  • How to Increase Your Customer Referrals

    How to Increase Your Customer Referrals

    More than 2 million brand-related conversations take place (online & offline) in the United States daily. With no shortage of online channels for customers to relay their experience, they are more...

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  • Staying Organized at Work: A Busy Leader’s Guide

    Staying Organized at Work: A Busy Leader’s Guide

    If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...

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  • How to Choose an Outsourcing Provider for Your Business

    How to Choose an Outsourcing Provider for Your Business

    If you’re thinking about using outsourcing as a way to scale your business, one of the first things you may be considering is how to choose a provider. Outsourcing provider for your business can...

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  • Why Do Companies Outsource?

    Why Do Companies Outsource?

    All companies are looking to grow and become the best in their core competencies. Unfortunately, all companies also face the same needs in order to scale, whether its HR, accounting, marketing or...

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  • Top Pain Points of Today’s CFOs (And Why Outsourcing Works)

    Top Pain Points of Today’s CFOs (And Why Outsourcing Works)

    As a CFO or finance executive, you likely know that outsourcing your Finance & Accounting processes can be an easy and effective way to drive significant savings. But done well, a Finance &...

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