Back Office

Back office services are the foundation of your business. Learn how to optimize your back-office operations while cutting costs.

  • Why Outsource To India

    Why Outsource To India

    Why outsource to India? There’s a multitude of reasons (think – cost, quality and more) – but did you know that outsourcing is the main source of foreign income for India’s economy? Learn more.

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  • Data Driven Decision-Making Webinar: A Blueprint & Case Study23:47

    Data Driven Decision-Making Webinar: A Blueprint & Case Study

    Megan brings an exciting webinar session on the topic of "data-driven decision making" where she presents the blueprint to move your organization along the path to becoming more data-driven.

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  • Effective Strategy Building: What Does The Data Say?

    Effective Strategy Building: What Does The Data Say?

    Have you ever wondered why some organizations are more successful than others? Or why some companies seem leaps-and-bounds ahead in revenue, technology and customer base? It all comes down to 1 thing.

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  • Outsourcing vs. Offshoring vs. Nearshoring: What's the Difference?

    Outsourcing vs. Offshoring vs. Nearshoring: What's the Difference?

    One of the most challenging aspects of making any large, new business decision can be the learning curve leadership is confronted within the early stages of the process...

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  • [Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

    [Infographic] 5 Steps You Can't Skip on the Path to Outsourcing

    When you're first considering outsourcing for your business, it can be overwhelming. Here are your 5 clear, actionable steps to leverage outsourcing for growth and savings.

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  • Putting Outsourcing Myths to Bed: The Truth About Working Across Time Zones

    Putting Outsourcing Myths to Bed: The Truth About Working Across Time Zones

    If you're ready to explore outsourcing to an offshore location as a solution that will help tackle cost and efficiency issues, you might have a few questions about what to expect...

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  • Why Retail Execs Should Focus On Their Strengths And Outsource The Rest

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  • Back Office Solutions Video0:57

    Back Office Solutions Video

    Watch this video about Personiv's Back Office Services to learn more about how to optimize costs while improving on customer experience. Our clients have trusted our BPO service for more than 35 years

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  • Discover Outsourced Accounting: Finance & Accounting Outsourcing (FAO) 101

    Discover Outsourced Accounting: Finance & Accounting Outsourcing (FAO) 101

    BPO is by no means a new concept, but it's been changing in tandem with the rest of the business landscape. We're going back to basics with an updated crash course in FAO (F&A Outsourcing).

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  • Virtual Teams in Organizations: Rethinking What an 'Office' Looks Like

    Virtual Teams in Organizations: Rethinking What an 'Office' Looks Like

    The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

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  • Ready to Outsource? Presenting Outsourcing to Your Leadership Team - eBook

    Ready to Outsource? Presenting Outsourcing to Your Leadership Team - eBook

    Outsourcing remains the best way to save money and increase production at the same time. Learn how to sell outsourcing as a strategy to your leadership team and reap the benefits with our step-by-step

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  • CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    CEO David Lesniak: The 5 Steps You Can't Skip on the Path to Outsourcing

    When you’re first beginning to consider outsourcing for your business, it’s almost impossible not to feel a little overwhelmed by the sheer volume of information available. That’s not necessarily bad

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  • [Client Spotlight] Personiv + Thryv - Outsourcing Partnership Benefits1:56

    [Client Spotlight] Personiv + Thryv - Outsourcing Partnership Benefits

    Personiv has worked with Thryv for decades, providing this top full-service media company with flexible BPO solutions across multiple areas of their business. "Personiv is more than a cost reduction

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  • Meet Gen Z: How to Lead the Newest Generation of Workers - eBook

    Meet Gen Z: How to Lead the Newest Generation of Workers - eBook

    A new generation is making its way out of the classroom and into the boardrooms, cubicles and coworking spaces that comprise the modern workplace. Are you ready for them?

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  • The Advantages of Outsourcing Your Back Office Support Needs

    The Advantages of Outsourcing Your Back Office Support Needs

    Outsourcing back-office tasks to a reputable Business Process Outsourcing (BPO) provider has long-been the solution for larger companies. Today, midsize companies can take advantage of these benefits.

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  • Scaling Quickly: How to Build Back Office Teams Fast

    Scaling Quickly: How to Build Back Office Teams Fast

    A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation for any business. Find out the best way to scale a back-office team quickly.

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  • The Top 3 Tasks to Outsource for Increased Efficiency

    The Top 3 Tasks to Outsource for Increased Efficiency

    When choosing to cut costs through outsourcing, one of your first questions might be, which parts of the business make the most sense to outsource to a third party? The key is to outsource tasks...

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  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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  • Should I Switch BPO Providers? When to Stick and When to Switch

    Should I Switch BPO Providers? When to Stick and When to Switch

    Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...

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  • Ensuring Quality While Outsourcing: Top 7 Rules to Live By

    Ensuring Quality While Outsourcing: Top 7 Rules to Live By

    One of the biggest questions we get from our clients is, “How do you ensure quality?” It’s a fair question and one that should be asked, especially of a new provider. As you start thinking about...

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  • Location Matters: Top 5 Reasons to Outsource to the Philippines

    Location Matters: Top 5 Reasons to Outsource to the Philippines

    As early as 10 years ago, the Philippines was not the country you would think of when hearing the word outsourcing. Fast-forward to today and the Philippines has become the place to be when it...

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