Flexible, Trusted Partnership: Thryv + Personiv

May 5, 2022

Successful Outsourcing Partnership Case Study

Thryv had been outsourcing with a well-known, leading India-based BPO for over 10 years, but they needed a partner who would offer flexible solutions that would scale with them. Learn all about our successful outsourcing partnership in this case study.

The BPO service the company was using had rigid processes and contracts that did not provide the type of partnership they were seeking for the next phase of the company.

successful business executives meeting with outsourcing partner after having reviewed their case study

Scaling Back-Office Teams

Enter Personiv. With a 35-year history of innovating outsourcing solutions, the flexible and scalable capabilities of Personiv allowed Thryv to grow using an outsourcing model on their terms.

“The efficiencies and cost-savings we’ve realized with Personiv have allowed us to reinvest capital in our business to grow teams and new lines of services for our SMB customers,” John Wholey, EVP - Thryv said.

Spinning up programs with as few as two Personiv team members, the partnership quickly grew to a ramp-up of 700 full-time employees (FTEs) within one year. Personiv works with Thryv on the following services.

Back Office Solutions:

  • Data entry and reporting,

  • Ecommerce transaction support

  • Call monitoring & reporting

Digital Solutions:

  • Print ads and directory book pagination

  • Website design

  • Business listings management

  • Social media support

Contact Center Solutions:

  • Sales support

  • Lead generation

  • Customer service

We've helped companies of all sizes get the talent they need to grow. And we can help you, too. Get in touch today.

Check out our other case studies.

Previous Video
Data Driven Decision-Making Webinar: A Blueprint & Case Study
Data Driven Decision-Making Webinar: A Blueprint & Case Study

Megan brings an exciting webinar session on the topic of "data-driven decision making" where she presents t...

Next Article
Effective Strategy Building: What Does the Data Say?
Effective Strategy Building: What Does the Data Say?

Have you ever wondered why some organizations are more successful than others? Or why some companies seem l...