Tech-Driven CX + Live Support - eBook

4 Ways to Get Live Support Right - Available in our eBook

It's no secret that technology has changed the way we serve our customers. Thanks to recent innovations, there are more contact points for customers to use, and the ways we respond are practically limitless! It's really a new age for Customer Experience. It can be tough to keep up with this rapidly changing landscape, though. That's why we put together our eBook, Tech-Driven CX + Live support: 4 Ways to Get it Right.

In this eBook, you'll learn:

  • Key stats on consumer attitudes toward automation

  • Observations on customer preferences for support

  • Data collection insights and best practices

  • 4 vital steps to create a dynamite CX

tech-driven cx + live support - ebook

This guide is your first step in building a tech-driven CX experience for your clients. But, it doesn't stop there. We talked to one of the titans of customer experience, Vishal Bora - EVP & Site Head of Personiv Gurugram to get the real scoop on how to blend a people-first culture with seamless technology. Don't miss his three-part blog series, 5 Tech-Driven CX Insights To Pair With Live Support To Delight Your Customers. Check out this informational series by starting with Part 1 below.

Read Part 1 of Vishals' Top Insights for the world of CX.

Previous Resource
Building B2B Client Relationships That Last - eBook
Building B2B Client Relationships That Last - eBook

Keeping your Business-to-Business (B2B) clients happy is no easy feat, but it is one that business leaders ...

Next Resource
Digital Done Right
Digital Done Right

From reputation management and digital advertising to SEM and SEO, going digital is the only way to excel, ...