B2B Customer Experience

Today's B2B relationships require more than a handshake. Find out how to take B2C best practices and turn them into long-lasting B2B partnerships.

  • Building B2B Client Relationships That Last

    Building B2B Client Relationships That Last

    Keeping your Business-to-Business (B2B) clients happy is no easy feat, but it is one that business leaders are always striving to achieve. And in fact, building strong B2B relationships based on trust

    Download
  • Losing B2B Clients? Why Your Customers Are Leaving & How to Turn it All Around

    Losing B2B Clients? Why Your Customers Are Leaving & How to Turn it All Around

    As the trend in business-to-business (B2B) customer service continues to track toward a traditionally business-to-consumer (B2C) model, forward-thinking providers are finding that there are more ways

    Read Article
  • Don't Make These Top 5 CX Mistakes1:21

    Don't Make These Top 5 CX Mistakes

    Providing bad customer experience can be highly stressful for your clients as well as your employees. With that said, apart from lost customers, what other impact does bad customer experience have?

    Watch Video
  • B2B Perspectives: 15 Resources for Building Relationships That Go the Distance

    B2B Perspectives: 15 Resources for Building Relationships That Go the Distance

    As business-to-business (B2B) relationship management models and customer care expectations evolve to resemble business-to-consumer (B2C) ones a little more each day, it's important to remember that..

    Read Article
  • 33 Ways to Show Your B2B Clients You Care

    33 Ways to Show Your B2B Clients You Care

    No matter what business you're in, the experience that you offer to your customers is more high stakes than ever. It's no secret that consumers are seeking more personalization, speedy issue resolutio

    Read Article
  • [Client Spotlight] Personiv + Localsearch1:02

    [Client Spotlight] Personiv + Localsearch

    Find out why shared values like customer experience and doing the right thing make Australia-based LocalSearch and Personiv a perfect partnership.

    Watch Video
  • Tech-Driven CX + Live Support

    Tech-Driven CX + Live Support

    Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...

    Download
  • Customer Experience Outlook 2020: Top Trends in CX

    Customer Experience Outlook 2020: Top Trends in CX

    The customer care outlook for 2020 shouldn’t come as a surprise to anyone: multiple communication channels, integrated and seamless customer experience, social media as customer care and...

    Read Article
  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

    This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been

    Read Article
  • [PODCAST] How to Retain Client Relationships

    [PODCAST] How to Retain Client Relationships

    John Nichols — VP Account Management at Personiv, discusses the key ingredients that go into forming a partnership that goes the distance.

    Read Article
  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

    This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.

    Read Article
  • [Client Spotlight] Personiv + Lamar Graphics1:02

    [Client Spotlight] Personiv + Lamar Graphics

    Find out why Lamar trusts Personiv to work as a part of their graphic-design team and gives Personiv 12 percent of their work each year, while experiencing the same or better quality.

    Watch Video
  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.

    Read Article
  • [Client Spotlight] Personiv + Thryv1:55

    [Client Spotlight] Personiv + Thryv

    Personiv has worked with Thryv for decades, providing this top full-service media company with flexible BPO solutions across multiple areas of their business.

    Watch Video
  • 4 Steps to Engaging Your Customers the Right Way

    4 Steps to Engaging Your Customers the Right Way

    In today’s economy, customers no longer settle for second-best service. In fact, although 80% of companies feel they excel at customer service, only 8% of customers agree. Yikes! That’s quite a...

    Read Article
  • About Personiv Gurugram0:59

    About Personiv Gurugram

    Personiv Gurugram offers world-class outsourcing services for sales and customer acquisition in a secure environment. With three decades of experience crafting and fine-tuning our team’s sales...

    Watch Video
  • loading
    Loading More...