Blog
Read our articles to find out about outsourcing, management, executive strategy and more.
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Read ArticleScaling Quickly: How to Build Back Office Teams Fast
A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation to any business. After all, it is the back-office team that primarily takes care...
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Read ArticleOutsourcing to India: Everything You Need to Know
With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...
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Read ArticleThe Automation Era: Will Accounting Teams Become Obsolete?
Businesses today are undergoing rapid transformation with advancement in the world of technology and communication. Finance and accounting departments across the globe are exploring the current...
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Read ArticlePODCAST: Outsourcing To Grow & Disrupt with Evan Green on the Selling Disruption Show
Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...
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Read ArticleThe Truth About Call Centers: Can Outsourcing Help Your Bottom Line?
Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, call centers are now ultra-modern, cost-effective and all-around...
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Read ArticleGiving Back: How Focusing on Service Pays Off In The Long Run
Giving back has become one of those catchphrases you hear more and more in our modern workplaces, but how does giving back actually affect organizations in the long run? Glad you asked. Many...
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Read ArticleHow to Increase Your Customer Referrals
More than 2 million brand-related conversations take place (online & offline) in the United States daily. With no shortage of online channels for customers to relay their experience, they are more...
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Read ArticleCustomer Experience in 2019
Taking care of customers has always been considered to be a crucial aspect of your business, and it continues to be the same today. After all, they are the reason why businesses remain afloat and...
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Read ArticleEverywhere & Always On: How Tech Support is Changing
You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...
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Read ArticleManaging Your Digital Strategy with an Outsourced Provider
In today’s digital world, your business’ online presence and digital strategy may be one of the most important factors in your success. With the advent of digital platforms, managing a clean and...
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Read ArticleTop 6 SEO Strategies to Beat Your Competition
Developing rich content with top SEO strategies can definitely satisfy the search intents of your audience. However, ensuring your audience can find you in the pool of all the content out there,...
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Read ArticleStaying Organized at Work: A Busy Leader’s Guide
If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...
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Read ArticleShould I Switch BPO Providers? When to Stick and When to Switch
Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...
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Read ArticleTop 10 Techniques to Make Training a Strong Part of Your Company Culture
Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...
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Read ArticleMotivating Your Team by Creating A Culture of Ownership
Everyone wants an engaged team ready to work hard every day, but motivating your team is tough. Also, with even the best motivation – be it rewards and recognition, positive reinforcement or...
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Read ArticleAccounting Talent: In-house Vs. Outsourced Teams
It is no secret that finding quality accounting talent can be extraordinarily difficult in today’s hiring environment. In 2015, 90 percent of CFOs reported difficulty finding qualified talent for...
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Read ArticleThe Art of Making the Right Decision
As a leader, you’re faced with all kinds of decisions, many of them far-reaching choices that could change the course of your operation and your business. The art of making the right decision does...
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Read ArticleToday’s Top Recruiting Trend: Social Recruiting
Using social media to recruit employees isn’t necessarily new but with Facebook’s Jobs Dashboard update and LinkedIn’s recently launched Talent Insights, social recruiting is heading to the next...
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Read ArticleIn-house Cloud Deployment Vs. BPaaS: What’s the Difference?
Business Process as a Service is the newest way to bring efficiency to in-house accounting teams. For many, combining the cloud and outsourcing sounds like an ultimate solution but what if you’re...
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Read ArticleData Security While Outsourcing: How to Ensure that Your (and Your Clients’) Data is Safe
Data security is one of the chief concerns of American companies today. In fact, hearing news of another major data breach is becoming more commonplace, while the tactics used in hacking are...
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