People + Technology

In a world of automation, do people still matter? We think so. Find out why the most successful companies harness the best in people plus technology.

  • Tech-Driven CX + Live Support - eBook

    Tech-Driven CX + Live Support - eBook

    Today’s digital age has transformed the way customers interact and share their experiences with organizations. The success of video, real-time messaging, chatbots and artificial intelligence has...

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  • [PODCAST]: How to Find an Outsourced Digital Provider You Can Trust

    [PODCAST]: How to Find an Outsourced Digital Provider You Can Trust

    Lydia Adams — VP, Marketing & Communications at Personiv was recently invited onto the MarketScale Technology podcast hosted by Daniel Litwin, where she discussed the most important aspect of a...

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  • Safeguarding Financial Info: How to Ensure Company Data Doesn't Fall Into the Wrong Hands

    Safeguarding Financial Info: How to Ensure Company Data Doesn't Fall Into the Wrong Hands

    In 2020, every industry has reason to concern itself with cybersecurity, and that includes private equity. Reducing the risk of a data breach means acknowledging it exists and fighting against it.

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  • Digital Done Right

    Digital Done Right

    From reputation management and digital advertising to SEM and SEO, going digital is the only way to excel, grow and succeed. In fact, the rapid development in the field of technology and online media.

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  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 3]

    This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better than it's ever been

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  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 2]

    This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.

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  • 5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers [Part 1]

    5 Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our three part series on how new technologies are affecting one of the oldest aspects of business - client care.

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  • [PODCAST] Why a Shortage of Accountants Could Be on The Horizon

    [PODCAST] Why a Shortage of Accountants Could Be on The Horizon

    Megan Weis, VP & General Manager – FAO Services, Personiv was invited as a guest for a podcast on outsourcing and the shortage of accountants on the Software & Technology podcast by MarketScale....

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  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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  • Scaling Quickly: How to Build Back Office Teams Fast

    Scaling Quickly: How to Build Back Office Teams Fast

    A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation for any business. Find out the best way to scale a back-office team quickly.

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  • The Automation Era: Will Accounting Teams Become Obsolete?

    The Automation Era: Will Accounting Teams Become Obsolete?

    Finance and accounting departments across the globe are exploring the current automation options to carry out tasks that were once done manually, while technology is revolutionizing the role.

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  • Top 4 Strategies for High-Performing Tech Support

    Top 4 Strategies for High-Performing Tech Support

    With more and more competitors popping up every day, business leaders feel constant pressure to keep their businesses afloat while growing and scaling at break-neck speeds.

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  • Managing Remote Teams: Tips to Making it Work

    Managing Remote Teams: Tips to Making it Work

    Whether your existing employees are going remote, you’re thinking of hiring a freelancer or you’re choosing to outsource a full team, having team members scattered across the globe (or even across...

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  • Rethinking What an 'Office' Looks Like: The Rise of the Virtual Team

    Rethinking What an 'Office' Looks Like: The Rise of the Virtual Team

    The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

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  • BPAAS - A Better Way to Outsource - White Paper

    BPAAS - A Better Way to Outsource - White Paper

    Efficient accounting processes are vital for an effective department but many accounting leaders are bogged down by outdated systems and overwhelmed team members.

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  • Everywhere & Always On: How Tech Support is Changing

    Everywhere & Always On: How Tech Support is Changing

    You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...

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  • In-house Cloud Deployment Vs. BPaaS: What’s the Difference?

    In-house Cloud Deployment Vs. BPaaS: What’s the Difference?

    Business Process as a Service is the newest way to bring efficiency to in-house accounting teams. For many, combining the cloud and outsourcing sounds like an ultimate solution but what if you’re...

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  • Head in the Clouds: Why Using a Cloud-Based Accounting Software Improves Productivity

    Head in the Clouds: Why Using a Cloud-Based Accounting Software Improves Productivity

    Today’s finance and accounting teams face challenges ranging from scarce talent to inefficient processes. But one of the main issues facing accounting departments today is disparate systems, aging...

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  • Using a Finance and Accounting Outsourcing Provider: What to Expect

    Using a Finance and Accounting Outsourcing Provider: What to Expect

    When considering outsourcing your finance and accounting function, you probably have questions: How does it work? How do we transition to an outsourced team? How should we start? The process can...

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  • Four Ways to Drive Your Learning Process For Personal Growth

    Four Ways to Drive Your Learning Process For Personal Growth

    With a new year, comes new goals—and new opportunities to learn. For many individuals, career development and training are a large part of their professional yearly goals. Although workplaces are...

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