People + Technology

Your enterprise resource planning (ERP) software is likely to be the most powerful tool you have in your arsenal. But all the potential could go to waste if you don't know how to fully utilize it.

Managing your data in the cloud is a must for midsize businesses, but finding the right ERP that will help with efficiency can be overwhelming. We've picked the best software for your needs.

Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, the reality may be different than what you think. Learn why.

Lydia Adams — VP, of Marketing & Communications, was recently invited onto the MarketScale Technology podcast, where she discussed the most important aspect of a relationship with any digital provider

Every industry has reason to concern itself with cybersecurity, and that includes private equity. Follow our easy-to-implement tips to reduce the risk of a data breach.

This week, we wanted to know exactly why Bora thinks that live support and the people who provide it aren't going anywhere, and how offshore customer service is about to get better.

This week, we asked Vishal Bora to share his thoughts on how data collected on customers and how technology is also impacting customer experience outsourcing behind the scenes.

Tech-Driven CX Insights to Pair With Live Support to Delight Your Customers is our 3-part series on how new technologies are affecting one of the oldest aspects of a business. Read part 1.

Megan Weis, VP & General Manager – FAO Services was invited as a guest for a podcast on outsourcing and the shortage of accountants on the Software & Technology podcast by MarketScale.

Automation is here to stay. More and more, the day-to-day functions of work are relegated to machines of all stripes. But we still need people in more ways than you can imagine. Learn more.

A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation for any business. Find out the best way to scale a back-office team quickly.

Financial departments across the globe are exploring the current automation options to carry out tasks that were once done manually. Will technology supersede accounting teams? Learn the facts.

Whether your existing employees are going remote, you’re thinking of hiring a freelancer or you’re choosing to outsource a full team, having team members scattered across the globe can prove hard.

The world is changing at a faster pace than it ever has before. Technology, globalization and constant connectivity tend to affect almost everything we do, and that’s especially true when...

You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. See how support is changing.