Case Study - Sales

March 21, 2019

Sales Case Study:

The client was looking to quickly double their outbound sales channel for new customer acquisitions in the US. With a current total capacity of 110 agents distributed among 15 vendors, sales performance was mixed. Only 5 centers were performing at an acceptable level and there was little success in the transfer of best practices from vendor to vendor. The client needed a proven and reliable methodology to identify, select, and ramp-up successful call centers in the US to ensure channel success.

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Case Study - Creative/Back Office
Case Study - Creative/Back Office

As the incoming Executive Vice President of Operations at Dex Media, John Wholey was looking for an outsour...

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