All Insights

Find everything from eBooks and white papers to blog posts, articles and news.

  • People + Technology: Why Humans Still Matter in the Age of Automation

    People + Technology: Why Humans Still Matter in the Age of Automation

    Automation is here to stay. More and more, the day-to-day functions of the work we’ve traditionally expected people to perform are relegated to machines of all stripes. Whether that’s a...

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  • Ready to Outsource?

    Ready to Outsource?

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  • Scaling Quickly: How to Build Back Office Teams Fast

    Scaling Quickly: How to Build Back Office Teams Fast

    A strong back office team is the key to ensuring customer satisfaction, team efficiency and a successful foundation to any business. After all, it is the back-office team that primarily takes care...

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  • Join us on Aug. 8th for our FREE event ''Smart Outsourcing For Startups'' in Austin, TX.

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  • Outsourcing to India: Everything You Need to Know

    Outsourcing to India: Everything You Need to Know

    With the increasing cost of talent and rapid expansion of businesses, companies across the globe are inclined to reap the benefits of outsourcing. And although the outsourcing industry is being...

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  • The Automation Era: Will Accounting Teams Become Obsolete?

    The Automation Era: Will Accounting Teams Become Obsolete?

    Businesses today are undergoing rapid transformation with advancement in the world of technology and communication. Finance and accounting departments across the globe are exploring the current...

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  • [PODCAST] Outsourcing To Grow & Disrupt

    [PODCAST] Outsourcing To Grow & Disrupt

    Evan Green, Founder and Chairman of Personiv, was invited as a guest at the Selling Disruption Show with Mark S.A. Smith to share his views on how outsourcing can benefit businesses and boost...

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  • The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?

    The Truth About Call Centers: Can Outsourcing Help Your Bottom Line?

    Call Center: The term often draws up images of rows of cubicles and low ceilings, but despite what you may have heard in the past, call centers are now ultra-modern, cost-effective and all-around...

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  • Investing In Your People

    Investing In Your People

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  • Giving Back: How Service Pays Off In The Long Run

    Giving Back: How Service Pays Off In The Long Run

    Giving back has become one of those catchphrases you hear more and more in our modern workplaces, but how does giving back actually affect organizations in the long run? Glad you asked. Many...

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  • How to Increase Your Customer Referrals

    How to Increase Your Customer Referrals

    More than 2 million brand-related conversations take place (online & offline) in the United States daily. With no shortage of online channels for customers to relay their experience, they are more...

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  • Finding & Retaining Top Talent Trends

    Finding & Retaining Top Talent Trends

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  • Customer Experience in 2019

    Customer Experience in 2019

    Taking care of customers has always been considered to be a crucial aspect of your business, and it continues to be the same today. After all, they are the reason why businesses remain afloat and...

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  • Everywhere & Always On: How Tech Support is Changing

    Everywhere & Always On: How Tech Support is Changing

    You may have noticed that customers today want it all: quick answers and detailed explanations, always-on support day or night, and customer care across channels. It’s no different with tech...

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  • The Winning Blueprint for an Efficient and Effective Finance and Accounting Team

    The Winning Blueprint for an Efficient and Effective Finance and Accounting Team

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  • Managing Your Digital Strategy with an Outsourced Provider

    Managing Your Digital Strategy with an Outsourced Provider

    In today’s digital world, your business’ online presence and digital strategy may be one of the most important factors in your success. With the advent of digital platforms, managing a clean and...

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  • Top 6 SEO Strategies to Beat Your Competition

    Top 6 SEO Strategies to Beat Your Competition

    Developing rich content with top SEO strategies can definitely satisfy the search intents of your audience. However, ensuring your audience can find you in the pool of all the content out there,...

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  • Staying Organized at Work: A Busy Leader’s Guide

    Staying Organized at Work: A Busy Leader’s Guide

    If you’re like many employees in companies across the country, one of your New Year’s Resolutions this year was to (finally…) get organized at work. So, how’s it going? We made it through month...

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  • Should I Switch BPO Providers? When to Stick and When to Switch

    Should I Switch BPO Providers? When to Stick and When to Switch

    Choosing the right outsourcing provider can be a tough decision, and once it’s done, many companies want to stick with their vendor. There are, however, several situations that beg the question,...

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  • Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Top 10 Techniques to Make Training a Strong Part of Your Company Culture

    Career development and training are often hailed as some of the most important factors in choosing a new job. In fact, a recent Gallup study found that 59% of millennials; 44% of Gen Xers and 41%...

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  • BPAAS - A Better Way to Outsource

    BPAAS - A Better Way to Outsource

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